warranty

We offer a two-year warranty on all products from the date of purchase against manufacturing defects. Our warranty policy does not cover reasonable wear and tear or misuse of products; however, we use consideration when dealing with warranties, so if you’re not sure please submit a claim anyway.

 

Please read the information below before processing a claim.

 

ski boots

 

All Phaenom ski boots are warrantied against manufacturing defects for 2 years from the date of original purchase when purchased from phaenom-footwear.com or an authorised partner. Boots purchased from any other forum, including from swaps, sales representatives, or second-hand boots being sold, are not covered.

 

Phaenom is responsible for the replacement of any defective product. We are not responsible for any costs, losses or damages incurred as a result of loss, misuse or alteration of the product. Phaenom is not responsible for any additional costs incurred through the warranty process, such as the cost of remounting skis, etc.

 

If you purchased your product from phaenom-footwear.com you can submit your warranty claim directly with us by completing the form below.

 

If you purchased your product from an authorized dealer or online retailer you must return to the original seller who will submit a warranty claim to us on your behalf.

 

Please note that any warranty claim submitted without proof of purchase, no matter the defect, will be rejected. Claims should be submitted as soon as the damage is noticed.

 

Please be honest and respectful when submitting a warranty request, it will go a long way with our warranty team. Our customer service team are passionate riders just like you so they understand where you are coming from. If you get an answer that you don’t think is fair please take the time to respond in a way that is patient and polite. We review every case with careful consideration and we truly appreciate every person who purchases a product from us.

 

The following damages are excluded from our warranty cover:

  • Misuse, abuse, neglect or defect/damage caused by improper use or poor maintenance
  • Landing on or colliding with rocks, ice, hard snow, stumps, barns, people, etc.
  • Landing on rocks, stumps, barns, people, or anything else that is not snow
  • Scratches, chips or damage from ski contact against the shell or buckles of your boot.
  • Damage caused by any modifications made outside of the phænom facility.
  • Damage as a result of falling.
  • Rust, fading or other cosmetic issues arising after having used the boots.

 

placing a claim

 

To kick off the warranty process, simply fill the form in below. Before you start the warranty process, please ensure you have the following to hand:

  • Details of the faulty product (model, size, year)
  • Proof of purchase
  • Clear pictures: damage on the product, both the shell and liner of the boot (separated), batch number (located on the inside of the boot cuff)
  • Details of how the damage happened

 

submit warranty

 

Once we have received your warranty request we will aim to get back to you within 4 working days.

 

We will gladly replace products that meet our warranty requirements. If we are out of stock, or no longer carry that particular product, we will do everything we can to offer you an appropriate replacement.